How you can pay

We process payments through Stripe and PayPal. The following methods may be available at checkout:

  • Credit/Debit Cards (Stripe): Visa, Mastercard, American Express, Discover (plus any additional card brands shown at checkout)
  • US Bank Account (ACH) (U.S. customers)
  • Cash App Pay
  • Amazon Pay
  • Alipay
  • PayPal (separate PayPal button)
  • Link by Stripe (secure one-click checkout for saved details)

The exact options shown depend on your location, device, and fraud screening. All prices are charged in USD.

Security & data handling

  • Payments are handled by PCI DSS–compliant processors (Stripe/PayPal).
  • Our site uses HTTPS/TLS.
  • We do not store your full card numbers or bank details on our servers.
  • Charges are authorized at checkout and captured when your order enters processing. Refunds are returned to the original payment method.

Billing & holds

  • Some banks show a temporary authorization hold; it drops automatically if the transaction is declined or cancelled by the bank/processor.
  • If you placed multiple attempts, your bank may show multiple holds. Only the successful charge is captured.

Payment troubleshooting (clear steps)

  1. Card was declined
  • Confirm the card number, expiry, CVC, and ZIP match the billing address.
  • Try another card or method (PayPal, Amazon Pay, Cash App Pay, ACH).
  • Call your bank to approve the transaction (international/online flags are common).
  1. “Payment Pending” after checkout
  • This usually means the processor is still verifying the payment.
  • Do not create a duplicate order.
  • Email info@zurinae.com with subject “Payment Pending”; we’ll send a secure link to reattempt if needed.
  1. No order confirmation email
  • Check spam/promotions.
  • If nothing after 15 minutes, email info@zurinae.com with subject “Order Checking” and include your name, email, and payment time.
  1. Paid but status didn’t update in 24 hours
  • Email info@zurinae.com with subject “Order Whereabouts” and attach your bank/PayPal/Amazon Pay/Cash App proof. We’ll verify and resend confirmation.
  1. Alipay/Amazon Pay/Cash App Pay issues
  • Ensure your wallet has a valid funding source and sufficient balance, then retry. If it still fails, switch to another method or contact us.

Changes & cancellations

  • Orders can be cancelled within 12 hours if production hasn’t started. After that point, changes or cancellations aren’t guaranteed.
  • Always verify your shipping address and items before payment to avoid delays.

Contact

Address: 5145 Main Rd, East Marion, NY 11939
Support Hours: Mon–Sat, 9:00 AM – 5:00 PM EST
Email: info@zurinae.com
Phone (US): +1 (213) 349-2258