1) Scope
- Applies to orders delivered within the United States (50 states & D.C.).
- Not applicable to international orders.
2) Return Window & Product Condition
- Return window: 30 days from the delivery date.
- Condition required: New only—unused, unwashed, undamaged, with original tags/packaging and hygiene seal (where applicable).
- Defective items (manufacturing defects, misprint, wrong color/size/style, damage on arrival) are accepted even if packaging was opened for inspection.
3) Method & Fees (Matches GMC)
- Method: By mail.
- Return label: Included in the package, free. If the label is missing, contact us to receive a prepaid digital label.
- Restocking fee: None.
- Who pays return shipping: We do—via the prepaid label. You do not pay return postage.
4) What We Accept
- Returns: We accept returns of both defective and non-defective products within the 30-day window under the condition in Section 2.
- Exchanges: We accept exchanges within 30 days for size/color of the same product line. If the requested item is unavailable, we’ll offer an equivalent replacement or a refund.
5) Return/Exchange Process (4 Steps)
- Submit a request within 30 days (via “Contact Us” or support email). Include order number, photos/video, and a short description.
- Get approval & label: We confirm eligibility and send a prepaid label if one isn’t already in your parcel.
- Pack & ship back: Place the product and all accessories/packaging in the box, attach the prepaid label, and drop off with the carrier.
- Inspection & resolution: Once received and inspected, we ship the exchange or issue the refund.
Refund timing: We start processing within ≤5 business days after inspection; funds post back to your original payment method within ≤30 days (bank/card dependent).
6) Situation-Specific Rules
6.1 Defective/Wrong/Missing Items
- Your choice: free replacement or 100% refund.
- Keep outer packaging and shipping label. Provide photos/video (unboxing if available) for verification.
6.2 Lost in Transit
- When the carrier confirms loss, choose reshipment or 100% refund.
6.3 Not Satisfied but Not Defective
- You may return within 30 days under Section 2 for a refund.
- Alternatively, if returning is inconvenient, you may request a 40–55% partial refund without return (case-by-case eligibility; this is optional and does not limit your right to return).
6.4 Address Issues
- If delivery fails due to an incorrect/insufficient address provided by you:
- We can reship (additional postage may apply) or refund after the parcel returns to our facility.
- Refused or unclaimed parcels that are not returned to us may be considered abandoned and ineligible for refund.
6.5 Non-Returnable Items (unless defective)
- Gift cards, downloadable software, and certain health/personal-care items with hygiene seals.
- Personalized/customized items (unless defective).
7) Cancellations
- You may cancel within 12 hours of purchase if production has not started.
- After 12 hours, changes or cancellations are not guaranteed; if production has begun, the order cannot be cancelled.
8) Contact & Return Address
- Do not ship returns to the sender address printed on the parcel. Use the prepaid label or contact us for the correct return address.
- Support: use the Contact Us page on our website or email info@zurinae.com (update if your public support email differs).
| Field (GMC) | Value |
|---|---|
| Countries | United States |
| Returns | Accept returns for defective & non-defective |
| Exchanges | Accept exchanges |
| Product condition | New only |
| Window | 30 days |
| Method | By mail |
| Return label | Included in the package, Free (prepaid) |
| Restocking fees | No cost |
| Refund processing time | ≤ 30 days |
If you’d like, I can convert this into a clean WordPress page with a sticky table of contents and add proper ReturnPolicy/RefundPolicy schema.